Vice President, IT Infrastructure and Operations in Camp Hill at Rite Aid

Date Posted: 8/12/2019

Job Snapshot

Job Description

Job Description SUMMARY

Vice President of IT Infrastructure and Operations is accountable for all IT infrastructure and operations (I&O) within the enterprise. This role is responsible for the effective and efficient delivery of all IT infrastructure used to support business process and services across the enterprise. This is achieved through the effective delivery of IT services through the management and orchestration of people, products, providers and processes. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.


The associate is responsible for the functions below, in addition to other duties as assigned:

  •  Sets the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques
  •  Leads the development of the I&O service strategy and technical roadmap, and ensures its integration with the overall IT and enterprise strategic plans
  •  Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget
  •  Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs, and is able to respond with the agility required to address changing business priorities
  •  Creates an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them, correlated with the I&O initiatives that will deliver them
  •  Develops and controls the annual operating expenditure (opex) and capital expenditure (capex) budgets for I&O to ensure that it's consistent with the overall strategic objectives of IT and the enterprise, and is within plan
  •  Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets
  •  Operates a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes
  •  Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals
  •  Maintains currency on new technologies and platforms — including artificial intelligence (AI) and edge computing — and provides direction on what emerging technologies should be assimilated, integrated and introduced in I&O. This will ensure that IT capabilities respond to the needs of the enterprise's business strategy
  •  Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
  •  Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support
  •  Works with HR and the IT leadership team to develop an I&O 'talent strategy' that aligns with the current and future business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce
  •  Forecasts future skill and competency needs to acquire and develop an IT workforce. Requires an appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient
  •  Manages the growing maturity of the organization by introducing revisions to the operating model that accommodate the move from a project-driven to a product family, service-centric environment
  •  Drives the adoption and commitment to continual service improvement
  •  Adopt new techniques and practices, such as Agile and service integration and management (SIAM), to complement the change in focus as the organization's maturity develops
  •  Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics to ensure that I&O delivers value to the enterprise
Supervisory Responsibilities

This position directly supervises Director, Technical Services, Director, Computer Operations, Director, Communications , Senior Director, Services and Support , and carries out supervisory responsibilities in accordance with Rite Aid policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints

Experience / Requirements
  • 10 years of experience in IT and business/industry required
  • 5 years of experience in leadership responsibility required
  • years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts preferred
  • Bachelor’s Degree in Arts/Sciences (BA/BS) computer science, information systems, business administration or related field, or equivalent work experience required