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Operations Manager of Transportation - Distribution Center in Aberdeen, MD at Rite Aid

Date Posted: 2/12/2019

Job Snapshot

Job Description

Job Description

The primary purpose of this position is to manage daily production, receiving, and shipping activities to ensure all standards of quality, safety, and productivity are achieved. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.



The associate is responsible for the functions below, in addition to other duties as assigned:

  • Manage the daily operations of transportation, customer service and shipping.
  • Oversee transportation and shipping functions to ensure freight arrives on time and intact.
  • Develop strategic plans to handle service disruption, including communication and execution of plan.
  • Manage dedicated contract carriers to ensure business expectations are met for cost and performance while monitoring and audit billing.
  • Enforce all work regulations and union contracts.
  • Anticipate and plan the shipping and transportation needs of the distribution center.
  • Prepare for seasonal volume so that adequate resources are available through our dedicated contract carries.
  • Establish and analyze performance objectives for the transportation, customer service and shipping departments while recommending and implementing improvements



This position directly supervises department leadership for transportation, customer service and shipping to carry out supervisory responsibilities in accordance with Rite Aid policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, resolving complaints, and corrective action. This person is responsible for promoting the Rite Aid Experience using the four service standards and behaviors.

Experience / Requirements

The following qualities are required:
-Minimum age of 21 years old due to the education and experience required.
-Ability to pass drug test.
-Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
-Ability to preserve confidentiality of information.
-Ability and willingness to move with purpose and a strong sense of urgency.
-Ability to work weekends on an occasional basis.
-Ability to work extended days on a frequent basis.
-Ability to work day or evening hours.
-Accuracy and attention to detail.
-Ability to organize and prioritize a variety of tasks/projects.
-Familiarity with industry/technical terms and processes.
-Ability to work within strict time frames and resolute


Bachelor's degree (BA/BS) preferred, plus two (5) years' experience in Transportation, Shipping or Fleet Operations; or equivalent combination of education and experience. In addition this individual should have transportation systems knowledge.