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Coordinator Pharmacy Technology and Operations Support in Etters, PA at Rite Aid

Date Posted: 4/8/2019

Job Snapshot

Job Description

Job Description SUMMARY

The primary purposes of this position is to validate that system enhancements meet the User Acceptance goals and requirements through the development and implementation of test plans. Various support tasks such as servicenow tickets and pulling reports will also be required as a secondary objective. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes. 


The associate is responsible for the functions below, in addition to other duties as assigned:

  •  Develop and Implement User Acceptance Test Plans for all new enhancements to facilitate better execution at time of implementation
  •  Develop documentation to ensure that the Best Practices are followed to maximize efficient use of the Pharmacy Systems
  •  Attend and participate in Issues meetings with FSS & IT to identify and resolve procedural issues relating to Pharmacy systems functionality
  •  Co-ordinate the testing of the requirements with IT Developers and Quality Assurance dept to validate results based on business requirements
  •  Work with Pilot stores during the Pilot phase of the rollout to identify defects or issues to be resolved
  •  Provide Analytical support when requested relating to production issues or questions
  •  Liaison with stores to answer procedural 'How to' questions and provide direction on how to find additional documentation
  •  Work with field and corporate associates to support the proper use of new system functionality
  •  Assist with review of various production reports to help identify trends that need to be reviewed for future training or functionality updates
Experience / Requirements
  • One (1) year of experience in a pharmacy setting required
  • Or equivalent combination of education and experience
  • Associate’s Degree (AA) preferred