Analyst Front End Returns in Camp Hill at Rite Aid

Date Posted: 10/12/2019

Job Snapshot

Job Description

Job Description SUMMARY

The primary purpose of this position is to execute the timely and accurate disposition of product returns invoiced through our third party processor; manage the Recall process, mentor and train auditors, and reconcile funding for vendor contracts. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes. 


The associate is responsible for the functions below, in addition to other duties as assigned:

  •  Develop processes and databases to monitor, report on, and manage re-slot/recall and special returns projects to ensure accurate completion of the projects; analyze reporting for each project to identify possible improvements to projects and other related programs. Develop and maintain recall process system to include running POI Inventory, Reslot, Based on Transfer, and salvage recalls.  Collaborate with Category Management and vendors to ensure accountability for vendor contracts and funding for all recalls
  •  Resolve product return issues by researching product returns to vendors on the processor website, if product has not shipped, obtain appropriate information from vendors to have the product shipped, to reduce product inventory.  Lead and resolve all refused delivery issues. Receive and fulfill requests from vendors for invoices, proofs of delivery (PODs), and bills of lading (BOLs) for received shipments
  •  Review Aged Inventory Reduction reports generated by the third party processor to determine what aged inventory exists and how to have it shipped from the returns centers; based on analysis of these reports, identify ways to ensure aged inventory remains at a minimum in the returns centers
  •  Maintain front-end inventory management reports on a daily/weekly/monthly basis and ensure management is aware of current operational statuses
  •  Work with third party processor to develop and maintain reports on product returns and review the reporting to identify and analyze trends and areas of opportunity in the process and make appropriate recommendations to ensure the efficiency; research and resolve product return issues that arise.  Provide instructions to third party processor for recall shutoff dates and closeouts
  •  Research vendor payback requests to ensure they are satisfactorily resolved; develop and analyze reports to track requests and resolutions and to identify possible opportunities to make payback process more efficient
  •  Maintain the Rite Aid vendor file by developing and maintaining a database to track vendor D&O agreements, inputting new and updated information into the system file, and working with Category Management and vendors (both current and discontinued) to have an agreement created if one does not currently exist.
  •  Third party returns center visits including product audits, manage inventory levels, inspect product, work areas, and work with management to resolve operational issues
  •  Work with third party processor to help identify, solve, and eliminate system issues to ensure a smooth process flow for vendor returns
Experience / Requirements
  • 1 year Supply Chain, Reverse Logistics, or other returns functional experience required
  • Or equivalent combination of education and experience
  • Bachelor’s Degree in Arts/Sciences (BA/BS) Liberal Science required